Curse

seut · Feb 26, 2009, 03:03 PM // 15:03

found on guild-wars.info (onlinewelten): link

Quote:

French Community Coordinator
Location: Bellevue
Description

The Community Coordinator is responsible for interacting with the greater community focused around their assigned game. Their ultimate aim is to attract as many potential customers as possible, then keep them interested and playing games to maximise potential revenue.

Using an in-depth understanding of games, gamers and online communities, the Community Coordinator develops compelling yet subtle messaging strategies and community initiatives that provide customers with incentives to buy or keep subscribed. The content, tone and uniformity of this messaging is instrumental in keeping the end-user customer engaged, and in maximising revenue on existing and future NCsoft games.

Success in this role relies on a sound understanding of customer behaviour combined with an ability to develop creative, innovative and compelling messaging. In-depth knowledge of the gaming industry and experience in dealing with online communities are key success factors in this job.

Key Contributions:

1. Content creation
· Create/edit content for assigned game websites in the form of promotional text, instructional / help text, background information and any other text as required
· Assist in scheduling content for game, with Content Editor and other departments

2. Community interaction
· Moderate and maintain any European forums created for assigned game
· Answer customer queries on official websites, via Private Messages and via email if required
· Attend NCsoft events in person as required and interact with customers
· Encourage community members to create fansites, assist in their creation as necessary and appropriate, and encourage them to keep updated
· Maintain contacts with established fansites to keep them active and informed

3. Community reporting
· Monitor forums to gauge mood, demands and general feelings of community
· Prepare regular community reports to be distributed to internal contacts as required
· Keep track of community statistics such as board message counts, board trends, registered members, etc.

4. Liaise between community and developers
· Gather specific and general feedback from community
· Direct game feedback to game developers, collectively and to individuals
· Schedule developer participation in community chats, events, and interviews
· Coach developers in message board etiquette if required
· Devise new methods of developer interaction with community (eg blogs, podcasts)

5. Create and execute competitions for [game]
· Devise competition rules, research terms and conditions, and write required content for promotions
· Source prizes, communicate with prize winners and ensure prize delivery

6. Establish and maintain regular communications with NCsoft staff
· Report regularly to Community Team Lead and Community Supervisor
· Liaise with other Community Coordinators regarding coordination of activities
· Liaise with other departments (Marketing, Sales, Billing, Customer Support) as required

Liaise with NCsoft West staff as required

Key Capabilities:

A successful performer in this role will:

· Cut through complexity to create clear, simple messages for the end-user gaming community
· Combine knowledge of gaming, gamers and communities with creativity and flair to provide information and service in ways that increase customer loyalty and revenue
· Manage multiple tasks and projects, switching focus and priorities “on the fly” to respond to business needs
· Manage change and ambiguity without losing focus
· Put forward suggestions and opinions that encourage open debate and lead to acceptance and agreement
· Make effective decisions based on a clear understanding of the associated business implications
· Look for new ways to solve problems and evaluate alternative solutions to identify potential risks/opportunities
· Argue a point or position, clearly articulating the reasoning process involved in the selection of a particular course of action
· Think “outside the box” to come up with innovative approaches and solutions

slowerpoke · Feb 26, 2009, 03:32 PM // 15:32

its also on gw.com

Quote:

Are You The Next French Community Coordinator? 25 February 2009
If you are a French-speaking Guild Wars fan with a passion for the community, don't miss this opportunity to join our team! ArenaNet needs a French Community Coordinator to reach out to our French-speaking players. If you think you have what it takes, check out the job description and send in your application today.

didnt they just get rid of the french cm?

now all they need is an english cm lololol

NiukNiuk · Feb 26, 2009, 05:11 PM // 17:11

The previous french cm (julien crevits) leaved (for personal reasons...nothing related with the creation of ncwest) several weeks before the closing of ncsoft europe.
Mmm...I would send my application for this job, but my "spoken english" is not perfect

Inde · Feb 26, 2009, 05:14 PM // 17:14

Well, you know what's really funny NiukNiuk, is that in the job description and requirements it doesn't even say you have to be fluent in French! Let alone English.

NiukNiuk · Feb 26, 2009, 05:15 PM // 17:15

haha yeah I just saw this ^^

Ec]-[oMaN · Feb 26, 2009, 05:17 PM // 17:17

Or they could just find a multilingual Community Coordinator. I'm pretty sure the general feelings and ideas expressed within the German/French communities are rather similar. Although I figure they must have data that shows having 3+ Community Coordinators will warrant the cost.

TheodenKing · Feb 26, 2009, 08:16 PM // 20:16

I would think they would want to post their listing in both English and French.

Regina Buenaobra · Feb 26, 2009, 08:23 PM // 20:23

The listing has been posted in the French fansite forums. We require the person in this position to be fluent in English and in French, and we do have a French speaker here who will be able to gauge how fluent the candidate is. Because ArenaNet is an English-speaking company, the job listing is posted in English.

I would also like to add that our preference is for people who are eligible to work in the Untied States.

Fril Estelin · Feb 26, 2009, 09:22 PM // 21:22

"Bonne chance" to all the candidates! A very good news.

In a different life, I'd apply without the shadow of a doubt.

Darcryed · Feb 26, 2009, 09:35 PM // 21:35

Wow, that would be cool ! I could do it, as I speak English, French and Spanish fluently, and I am about to start studies in Languages ! Too bad I can't work in the United States. :/

Bonne chance au futur CM !

Felixious · Feb 26, 2009, 10:01 PM // 22:01

Quote:

Using an in-depth understanding of games, gamers and online communities, the Community Coordinator develops compelling yet subtle messaging strategies and community initiatives that provide customers with incentives to buy or keep subscribed. The content, tone and uniformity of this messaging is instrumental in keeping the end-user customer engaged, and in maximising revenue on existing and future NCsoft games.

This paragraph interests me. They're pretty bad at this, so i guess that's why they're looking for someone qualified enough?

BenjZee · Feb 26, 2009, 10:17 PM // 22:17

Anyway this would be cool, i think thye should give us redux of Gailes farewell party for those who left

truemyths · Feb 27, 2009, 01:42 AM // 01:42

Hmmm a CM of which (since Gaile) we see little value. Why not another developer for GW1 instead. More content wins.

Xun Rama · Feb 27, 2009, 03:02 AM // 03:02

It is my humble opinion that they should expand their budget and hire Alizée as their French CM.

Zahra · Mar 04, 2009, 03:23 PM // 15:23

Quote:

Originally Posted by Xun Rama

It is my humble opinion that they should expand their budget and hire Alizée as their French CM.

Puh-leeeze, I have no interest in seeing a woman-object as a CM. A serious woman, no problem. One chosen specifically for her T&A? For-get it.

Dorny · Mar 04, 2009, 04:06 PM // 16:06

I need to be older

Save me a spot! Will 5 years do? :$

I could apply... It's just that Im still in the Swiss high school equivalent

4thVariety · Mar 04, 2009, 11:07 PM // 23:07

Application is missing one thing (just to be safe):

7. If instant teleportation is ever developed, candidate must be able to keep fans off ArenaNet property, as well as be able to strategically advise and coordinate the efforts of the riot police.

My money is on some Canadian guy. Getting an actual French person fluent in English to move to the west coast is a tall order. Such a person has no shortage of job opportunities in France.

Xun Rama · Mar 05, 2009, 09:23 AM // 09:23

Quote:

Originally Posted by Zahra

Puh-leeeze, I have no interest in seeing a woman-object as a CM. A serious woman, no problem. One chosen specifically for her T&A? For-get it.

Are you suggesting Alizée isn't intelligent?

..absurd.